Clock In to Service Jobs Without a Project List (Service Job Toggle)
🔧 Clock In to Service Jobs Without a Project List (Service Job Toggle)
🧭 Introduction
Not every job has a predefined project in Ontraccr. For mobile workers handling one-off or ad hoc service calls, the new Service Job toggle allows them to clock in by manually entering the job location, even if it’s not listed as a formal project.
This article explains how to use the Service Job option during clock-in, when it appears, and how it integrates with regular time tracking.
🔐 Prerequisites
This feature must be enabled in the web app first.
Web App Path:
Settings → Time Tracking → Enable Service Jobs
Once enabled, the toggle appears in the mobile app's Clock In screen.
📱 How to Use the Service Job Toggle
- Open the Clock screen on the mobile app (either from Action Center or bottom nav bar)
- Tap the red “Clock In” button
- Toggle on “Service Job”
- Enter a custom location name (e.g., “123 Maple Street – Boiler Repair”)
- Tap Save (top-right)
- Hit the Clock In button
You are now clocked into a job that doesn’t exist in your project list — ideal for last-minute or field-initiated work.
🔁 Switching Between Service Job and Regular Projects
- To go back to clocking into a regular project, simply toggle “Service Job” off
- You’ll return to the normal project dropdown where you can select from the list
- You can switch back and forth as needed
💡 Use Cases
- Technicians performing on-demand service calls
- Emergency jobs not scheduled in advance
- Pilot or trial sites not yet created as official projects
✅ Outcomes
Using the Service Job toggle allows mobile users to:
- Track time accurately even when no formal project exists
- Log one-off jobs without needing admin setup
- Stay compliant with time tracking protocols on ad hoc work