Live Feed in the Mobile App: Team Communication in Real Time
💬 Live Feed in the Mobile App: Team Communication in Real Time
🧭 Introduction
The Live Feed in the Ontraccr mobile app is a real-time communication tool for field teams and office staff. It provides a dedicated chat system for projects, teams, and company-wide conversations, accessible right inside the app.
This guide explains how to post messages, use channels, tag teammates, share media, and work offline.
📍 Where to Access Live Feed
- From the Action Center, tap the yellow “Live Feed” bar at the bottom
- This expands the internal chat system within the app
To close it, tap the downward arrow again
🗂️ Understanding Channels
Channels are automatically created based on:
- Projects (one per project)
- Global company-wide chat
- Custom/private groups (manually created)
📁 Channel Types:
Channel Type | Description |
---|---|
🌍 Global | Company-wide communication |
🏗️ Job Channels | Auto-created for each project |
👥 Private | Only visible to specific invited members |
📌 Every new project automatically gets a dedicated job channel.
🔄 Navigating Channels
- Tap the three horizontal bars (top-left of Live Feed)
- Browse by:
- Global
- Custom
- Jobs
- Tap a channel name to enter and view its posts
📝 Creating and Posting a Message
To create a post:
- Enter a channel
- Tap “Create Post” in the top-right
- Type your message or tap the microphone icon to dictate
- Optional: Tag people, attach files, or mark up images
- Tap Send
🔔 Tagging (Mentions)
To notify someone:
- Type
@
then select a user from the list
Behavior:
- Tagged users receive an alert
- Posts without tags are visible to everyone in the channel
❗ You cannot tag an entire team — tags are individual only
📎 Adding Files and Photos
Inside a post:
- Tap the file icon to attach files from Ontraccr
- Tap the camera icon to:
- Take a live photo
- Annotate it (drawings, text, colors)
- Add metadata (shared description + per-photo notes)
- Save and attach to your post
📌 Metadata is embedded directly into the uploaded photo record.
🔁 Offline Chat Support
- Posts and uploads work offline
- Once signal is restored, messages sync automatically
- Great for remote job sites or underground projects
📌 Filtering Posts
Tap the red filter icon (top-right in Live Feed) to:
- Show only unread messages
- Mark all as read
- Sort and manage your feed more efficiently
🧰 Extra Tips
- Want to focus your chats? Create custom channels with a few teammates
- Add multiple
@mentions
in a post to notify several people - Keep job-related communication tied to each project’s dedicated chat space
✅ Outcome
With the Live Feed feature, teams can:
- Communicate instantly across jobs and offices
- Keep conversations organized by project or group
- Share annotated photos, documents, and status updates
- Work and post even without an internet connection