Account Settings & Support in the Mobile App: Version, Help, Cache, and Feedback
⚙️ Account Settings & Support in the Mobile App: Version, Help, Cache, and Feedback
🧭 Introduction
The Account Settings and Support tools in the Ontraccr mobile app provide essential utilities for managing your session, resolving technical issues, and reaching out for help — all without needing the web.
This guide walks through the available settings, support tools, and recommended troubleshooting steps.
📍 Where to Access Settings & Support
- Tap “More” in the bottom nav bar
- Scroll to the very bottom
You’ll land on a screen with access to app version info, logout, password reset, support contact, and feedback.
🔢 Check App Version
- The version number is displayed near the top of the screen
- Always share this number when reporting bugs or seeking support
✅ Use this to ensure you're running the latest version — updates often include fixes or new features.
🔐 Change Password
- Tap “Change Password”
- Enter your current password, then a new password, and confirm
🔒 Password must meet your company’s security criteria.
This is helpful for rotating credentials or responding to a security policy change.
🧼 Clear Image Cache
If your app seems to load slowly or file previews won’t display:
- Tap “Clear Image Cache”
- This deletes stored image previews and reloads fresh content next time
📌 Use this for troubleshooting visual issues or storage space concerns
📞 Contact Support
Need to talk to the Ontraccr team?
- Tap “Support”
- This opens a communication method:
- A web-based portal where you can report a bug, suggest a new feature, seek technical support, or ask other questions
Be sure to include:
- Issue description
- Screenshots if possible
- Your app version
💬 Leave Feedback
Want to request a feature or report an idea?
- Tap “Feedback”
- Submit a brief message to the product team
- All feedback is logged and reviewed for future updates
🚪 Log Out
To end your session:
- Tap “Log Out” at the bottom of the Settings screen
- Use this when:
- Switching accounts
- Troubleshooting session issues
- Leaving a shared device
✅ Outcome
From the Account Settings area, users can:
- Verify app version and troubleshoot issues
- Secure their account with password updates
- Clear visual clutter with the image cache tool
- Reach out to support or share improvement ideas
- Log out safely on shared devices