Available Offline: Accessing Boards Without Internet in Ontraccr
📴 Available Offline: Accessing Boards Without Internet in Ontraccr
Overview
The Available Offline feature allows users to view and interact with boards even when they don’t have a reliable internet connection. This is especially useful for mobile users in the field, such as crews working on remote sites or in areas with poor reception.
📱 What It Does
When enabled:
- Users can view card details and statuses without needing signal
- They can make changes or updates, which will sync when they reconnect
- It improves reliability for workflows in low/no connectivity zones
Note: This feature is currently in beta, and not all data types (e.g., videos/photos) may be available offline yet.
🧩 How to Enable Offline Access for a Board
- Open the board and click the ⚙️ Settings icon.
- In the Details tab, scroll to the checkbox labeled “Available Offline.”
- Check the box and click Submit.
✅ This board is now flagged to be downloaded for offline use on supported mobile devices.
🔍 What Gets Cached Offline?
- Card fields and values
- Statuses and board structure
- Assigned users
- Linked items (basic metadata)
❌ Media-heavy content like videos or high-resolution images may not be downloaded, depending on the device and app version.
✅ Example Use Cases
| Use Case | Why It Helps |
|---|---|
| Field techs completing safety forms on-site | Allows work to continue even without data coverage |
| Service crews in remote areas | Access job details without needing live signal |
| Supervisors reviewing project boards at job sites | Stay informed even when disconnected |
| HR onboarding for field roles | Let new hires access steps from mobile during orientation |
🧠 Tips & Edge Cases
- Changes made while offline are queued and automatically synced once signal is restored
- For best results, open the app while connected before heading offline — this ensures data is downloaded
- If a board is not working offline as expected, check that:
- The board has been flagged as available offline
- The user has recently opened it in the app
- The mobile app is up to date