Account Settings in the Mobile App: What Each Option Does
⚙️ Account Settings in the Mobile App: What Each Option Does
🧭 Introduction
The Account Settings section in the Ontraccr mobile app gives users access to personal tools for managing login credentials, clearing stored data, reaching support, and more.
This guide explains what each setting does and how to use it.
📍 Where to Find Account Settings
- Tap “More” in the bottom navigation bar
- Scroll to the very bottom
You’ll see the following options listed on this screen:
🔐 Change Password
Update your login credentials securely.
You’ll be prompted to enter:
- Your current password
- A new password
- Confirmation of the new password
Use this anytime you want to change your password or comply with company security policies.
📞 Support
Tap to contact Ontraccr Support.
- This opens a link in your phone’s browser where you can:
- Report a bug
- Suggest a new feature
- Request Technical support
- Or submit other questions
💬 Feedback
Use this to share feedback directly with the Ontraccr team.
Submit:
- Feature requests
- Usability suggestions
- General input about your experience
All feedback helps improve the platform.
🧼 Clear Image Cache
Removes stored image previews from the app.
- Helps if image or file thumbnails aren’t displaying correctly
- Can improve performance if cache is slowing down the app
No form submissions or files are lost — this only affects locally cached images.
🚪 Logout
Tap this to securely log out of the mobile app.
- Recommended for shared devices
- Logging out clears your session and returns you to the login screen
- Ensure you’re online so all unsynced data can upload before logging out
🆕 App Version & Update Version
At the bottom of the Account Settings screen, you’ll see:
- App Version — The version number currently installed on your device
- Update Version
Use this to confirm you’re running the most up-to-date release, or when reporting issues to support.
✅ Outcome
With the tools in Account Settings, users can:
- Secure their account and update credentials
- Improve app performance by clearing cache
- Access support or send feedback
- Log out safely when switching devices
- Confirm app version and identify update availability