---
title: "Using Notes, Attachments, and Internal Communication on Projects in Ontraccr"
url: "https://help.ontraccr.com/en/article/using-notes-attachments-and-internal-communication-on-projects-in-ontraccr"
language: "en"
last_updated: "2025-06-06T23:18:34.709Z"
---

# Using Notes, Attachments, and Internal Communication on Projects in Ontraccr

## 📝 **Using Notes, Attachments, and Internal Communication on Projects in Ontraccr Overview**  
 

Need to share quick updates, important reminders, or attach files inside a project?

Ontraccr’s **Notes** and **Attachments** tabs let you manage **internal communication** easily without cluttering your inbox.

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## 🎯 **Why Use Notes and Attachments?**

-   Keep **internal conversations** tied to the project.
-   **Attach important files or photos** to project updates.
-   Maintain a **permanent, time-stamped record** of discussions.
-   View **all uploaded attachments** in one place.

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## 🛠️ **How to Use the Notes Tab**

Inside the **Notes** tab of any project:

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### ➕ **Add a Note**

-   Click into the **Add a Note** text box at the bottom.
-   Type your message.
-   (Optional) Click the **Attachment icon** 📎 to add a file.
-   Click **Send** (arrow button).

✅ Your note instantly appears in the project feed!

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### 📢 **Mention a User**

-   Type **@username** while writing a note.
-   The user gets a **push notification** about the mention!

✅ Great for tagging PMs, Coordinators, or Field Staff to action items.

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### 🛡️ **Important Note Rules**

-   **Notes are permanent** — once submitted, they **cannot be edited or deleted**.
-   All notes are **internal** — not shared with clients or external users.
-   Notes are **time-stamped** and include **user attribution**.

🧠 **Tip**: Use Notes for important discussions you want documented — like client instructions, site issues, or special approvals.

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## 📎 **How to Use the Attachments Tab**

Inside the **Attachments** tab:

-   View **all files** (images, PDFs, documents) submitted through forms and tied to this project.
-   Files are organized **chronologically** as they were uploaded.

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### 📤 **Download Attachments**

-   You can **download individual attachments** by clicking the file.

⚠️ **Bulk Download Not Supported**:

Currently, attachments must be downloaded one-by-one.

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## 🧠 **Tips & Edge Cases**

**Use Notes for Communication, Attachments for Files**:

Notes are for text discussions; Attachments collects all uploaded form files automatically.

**Mention Strategically**:

Only @mention users when necessary to avoid overloading notifications.

**Permanent Record**:

Remember that Notes are permanent — double-check before hitting Send!

**Attachments Are Not Editable**:

Once a file is attached, it’s permanently stored with the project history.

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## ✅ **Example Scenario**

The field supervisor encounters an unexpected underground pipe during excavation.

They:

-   Snap a picture and upload it via a Safety Incident Form (auto-saves to **Attachments**).
-   Post a **Note** tagging the PM, attaching the photo again for visibility.
-   PM responds with next steps — all recorded in the Notes thread.

Everything is documented, timestamped, and tied back to the project forever!

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## 🚀 **Summary**

Using Notes and Attachments keeps your internal project communication **organized**, **documented**, and **transparent** — no more lost emails or miscommunications!