---
title: "Shift Notifications in Ontraccr: Internal, External & Update Alerts"
url: "https://help.ontraccr.com/en/article/shift-notifications-in-ontraccr-internal-external-update-alerts"
language: "en"
last_updated: "2025-06-26T17:23:55.886Z"
---

# Shift Notifications in Ontraccr: Internal, External & Update Alerts

## 📨 **Shift Notifications in Ontraccr: Internal, External & Update Alerts**  
 

### 📘 Article Purpose

This article explains how **notifications and reminders** work in the Field Schedule—how to configure internal and external alerts, what triggers them, and which settings control their delivery.

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## 🔔 **Two Types of Notifications**

### 1\. **Reminders**

Used to notify users (internal or external) **before a shift or event starts**

### 2\. **Update Notifications**

Automatically sent when a shift is **edited or reassigned**

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## ⏰ **Setting Up Reminders (Internal + External)**

You can add reminders when creating or editing a **Shift** or **Event**.

### 📍 Where to Find It

In the **shift or event slider**, expand the **Reminders** section.

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### 🔹 **Internal Reminders (To Team Members)**

Notify internal users via email about upcoming shifts/events.

**Timing options:**

-   At time of event
-   5 / 10 / 15 / 30 minutes before
-   1 / 2 hours before
-   1 / 2 days before

✅ You can add **multiple reminders per shift**

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### 🔹 **External Reminders (To Customers or Clients)**

Same timing options as internal reminders.

**Additional step:**

-   Select the recipient from a list of:
    -   Project billing contacts
    -   Customer profile contacts
-   Or **manually type any email** and hit **Enter**

📧 All external reminders are **sent via email**

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## ✉️ **Example Use Cases**

| Scenario | Reminder Type | Notes |
| --- | --- | --- |
| Let the customer know your team is arriving tomorrow | External | “We’re arriving at 9AM tomorrow” |
| Remind a technician about a job | Internal | “Don’t forget your 8AM shift” |
| Send safety form reminder monthly | Event + Internal | Useful for recurring compliance |

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## 🔄 **Shift Update Notifications**

These are triggered **automatically** when a scheduled shift is:

-   Edited (e.g., time changed)
-   User is added or removed
-   Shift is reassigned

🧠 This ensures that workers know their schedule was updated.

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## ⚙️ **Global Notification Settings to Check**

To ensure notifications are sent correctly, go to:

**Settings > Notifications**

### ✅ Enable These:

**Shift Assignment/Update Notifications**

Sends alerts to users when a shift is assigned or changed

**Scheduled Shift Reminders**

Sends time-based reminders to assigned users

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### ⚙️ **Also Check Preferences**

In **Settings > Preferences**, make sure:

-   **Email Notifications** are enabled
-   **Push Notifications** are enabled (for mobile)

📱 Push notifications appear in the Ontraccr mobile app.

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## 🧠 **Edge Case: No Notifications?**

If users **don’t receive reminders or updates**, check:

-   The **role permissions** (do they have access to view the shift?)
-   Their **contact details** are correct
-   The correct notification **settings are toggled on**