---
title: "Sending Email When Assigned User is Changed in Ontraccr Boards"
url: "https://help.ontraccr.com/en/article/sending-email-when-assigned-user-is-changed-in-ontraccr-boards"
language: "en"
last_updated: "2025-05-27T10:06:38.908Z"
---

# Sending Email When Assigned User is Changed in Ontraccr Boards

## 🔄 **Sending Email When Assigned User is Changed in Ontraccr Boards**  
 

### **Overview**

When the **assigned user on a card changes**, Ontraccr can automatically send email notifications to both the **old assignee** and the **new one**. This ensures a clean handoff and keeps everyone aware of who’s responsible for a card at any given time.

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## 🎯 **Why Use This?**

Enable this feature to:

-   Avoid confusion when ownership of a card changes
-   Ensure both **incoming and outgoing users** are informed
-   Improve accountability in handoff workflows
-   Log clear transitions in responsibility across departments

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## 🧩 **How to Enable Email on Card Assigned User Change**

1.  Open the board and click the **⚙️ Settings icon**.
2.  Navigate to the **Details** tab.
3.  Check the box labeled **“Send Email on Card Assigned User Change.”**
4.  Click **Submit.**

✅ Whenever the assigned user(s) are changed on a card, email alerts will be sent out accordingly.

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## 📋 **How It Works**

-   When a user is **removed** from the assigned users list, they get an email
-   When a **new user is added**, they also get an email
-   Both notifications include the card title and reflect the change in ownership
-   Applies to **manual updates** or **automated workflows** that modify assigned users

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## ✅ **Example Use Cases**

| Use Case | Why It’s Helpful |
| --- | --- |
| Estimating → Project Handoff | Estimator is removed, PM is added — both are notified |
| HR Candidate Progress | Recruiter assigns new HR manager to hired candidate |
| Service Dispatch | Coordinator reassigns service task to a different technician |
| Internal Escalation | Tier 1 support passes a card to Tier 2 — both are kept informed |

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## 🧠 **Tips & Edge Cases**

-   If **no one is assigned**, no notification will be sent
-   Works well with **task automation** where assignment shifts based on status
-   Helps reinforce **responsibility clarity** in fast-moving or high-stakes workflows
-   Consider pairing with **status change** and **update alerts** for full card tracking