---
title: "Getting to Know Otto: FAQ"
url: "https://help.ontraccr.com/en/article/getting-to-know-otto-faq"
language: "en"
last_updated: "2025-08-27T21:12:30.401Z"
---

# Getting to Know Otto: FAQ

## **❓ Otto FAQ**  
 

### **📘 Article Purpose**

This article answers some of the most common questions about **Otto**, your AI Assistant in Ontraccr.

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## **📱 Is Otto available on mobile?**

No — Otto is currently only available on the **web app**. Mobile support will be added in the future.

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## **🛠️ Can I ask Otto to perform tasks for me in Ontraccr?**

Not yet. As of now, Otto doesn’t have **agentic capabilities** (it can’t perform actions inside your account).

✨ *Spoiler alert:* We’re actively working on adding agentic functionality, so in the near future Otto will be able to help with more than just answering questions.

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## **🔒 Does Otto store my data?**

Otto does **not** store or access your personal account data.

-   We never collect identifiable or private information.
-   The only data we keep is **chat history with Otto**, which is used strictly to evaluate responses and improve Otto’s accuracy over time.
-   Chat logs are never used in a harmful way, and cannot be tied back to your individual account.

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## **👀 Does Otto share my questions with anyone else?**

No. Chat history is **never shared** outside of Ontraccr.

-   Logs are only used internally to improve Otto’s performance.
-   Conversations are not tied to your account, so we cannot see who asked what.

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## **📂 Can my team see my chat history with Otto?**

No. Your team members (or anyone else) cannot see your chat history with Otto.

-   Ontraccr’s backend systems may review anonymized logs for quality purposes.
-   We cannot trace a question back to you personally.

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## **⚠️ Can Otto make mistakes?**

Yes. Like any AI tool, Otto can sometimes provide incomplete or inaccurate answers.

-   If something feels off, try rephrasing your question.
-   When in doubt, reach out to Support for confirmation.

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## **🧑‍🤝‍🧑 Does Otto replace Support?**

No — Otto is not meant to completely replace Support.

Instead, Otto is here to give you **fast, 24/7 help** so you don’t always need to:

-   Wait for a reply
-   File a support ticket
-   Schedule a call

Think of Otto as your **instant buddy in Ontraccr** who can help you solve problems anytime. Our Support team is still always here and happy to help whenever you need them.

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## **⏱️ How fast will Otto improve?**

We are constantly training and updating Otto. The more feedback we receive, the faster Otto will become smarter and more reliable.

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## **🧾 Does Otto know everything about Ontraccr?**

Almost, although not quite, just yet. Otto is trained on our official product documentation and knowledge base. If something isn’t documented yet, Otto might not have an answer — but we’re always expanding its knowledge.

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## **🙋 What should I do if Otto’s answer is wrong?**

Since Otto can make mistakes, we recommend:

1.  Trying to rephrase your question.
2.  Sending us feedback about the answer (this helps us improve Otto faster).
3.  Reaching out to Support if you need confirmation or further help.