---
title: "Editing Existing Users in Ontraccr"
url: "https://help.ontraccr.com/en/article/editing-existing-users-in-ontraccr"
language: "en"
last_updated: "2025-06-08T16:56:57.425Z"
---

# Editing Existing Users in Ontraccr

## ✏️ **Editing Existing Users in Ontraccr**  
 

Once a user has been created in Ontraccr, their profile can be updated at any time. Whether it’s correcting contact details, changing their role, or resetting a password, editing user profiles is a straightforward process. This guide walks through every editable field, how to reset credentials, and key security behaviors to be aware of.

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## 🛠️ **How to Edit a User Profile**

1.  Go to **Staff > Manage Users**.
2.  Locate the user and click the **Edit** button.
3.  The full user profile form will open — identical to the Add User form.
4.  Make your changes.
5.  Click **Submit** to save.

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## 🖊️ **Editable Fields**

All fields entered during user creation are fully editable, including:

-   Name
-   Division
-   Email
-   Phone Number
-   Union / Locale / Classification
-   Employee ID
-   Hourly Wage
-   Position (Role)
-   4-Digit PIN
-   Labels
-   Teams
-   Projects
-   Notes
-   Assigned color
-   Files

Custom fields (if configured under **Settings > Customization**) are also editable.

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## 🔐 **Resetting a User’s Password**

To reset a password:

1.  Click **Edit** on the user.
2.  Scroll to the **Password** and **Confirm Password** fields.
3.  Enter the new password **twice**.
4.  Click **Submit**.

⚠️ Important:

Once saved, **you will not be able to view the password again**. Make sure to note it down and communicate it to the employee securely.

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## 🧠 **Use Case Example**

If an employee says they’ve forgotten their password:

-   Go to their profile.
-   Manually reset the password as above.
-   Message them the new password **offline** (e.g., via SMS or email).

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## 🔄 **Changing User Role (Position)**

You can change the user's **role** (called “Position”) at any time:

-   Edit the user profile
-   Select a new role under the **Position** field
-   Submit the form

🧩 Reminder: Role determines what the user can see or do.

Make sure the new role has appropriate permissions configured under **Settings > Roles and Permissions**.

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## 🔄 **Editing Wage and Visibility**

-   The **Hourly Wage** field is editable by admins or managers with the **Manage User Wage** permission.
-   **Viewing this field** requires the **View User Wage** permission.
-   If these permissions aren’t enabled, the wage section won’t appear in the edit form.

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## 🧽 **Best Practices**

| Task | Recommendation |
| --- | --- |
| Resetting credentials | Always communicate the new password securely |
| Changing roles | Double-check the impact on their access and restrictions |
| Editing wage | Review job costing reports to confirm updates reflect correctly |
| Adding labels or projects | Combine with role-based restrictions to control clock-in access |

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## 📌 **Summary**

Editing a user in Ontraccr is simple and powerful. It allows you to keep profiles up to date, enforce secure login policies, and adjust user access and responsibilities as roles evolve — all from one interface.