---
title: "Customizing the “Customers” Label"
url: "https://help.ontraccr.com/en/article/customizing-the-customers-label"
language: "en"
last_updated: "2025-06-08T18:26:13.868Z"
---

# Customizing the “Customers” Label

## **🔧 Customizing the “Customers” Label in Ontraccr**  
 

In Ontraccr, the default label for clients is “Customers.” However, if your organization prefers a different term like “Clients” or something more domain-specific, you can easily change this label throughout the platform.

This article walks you through how to rename the “Customers” field so it reflects your preferred terminology across the web app.

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## **📍 Where This Change Appears**

Changing the “Customers” label affects:

-   The **Contacts** tab
-   Sidebar menu labels
-   Headers and references throughout customer-related workflows

For example, once renamed to “Clients,” the Contacts menu will display **Clients** instead of **Customers**.

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## **🛠️ How to Rename the “Customers” Label**

### Step-by-Step Instructions

1.  **Navigate to Settings**
    -   Click the **Settings** button with the gear icon (⚙️)
    -   Select **Customization**.
2.  **Go to Profile Names**
    -   Under the **Customization** section, click on **Profile Names**.
3.  **Find the “Customers” Field**
    -   You'll see a table with two columns:
        -   **Original Name** (e.g., Customer)
        -   **Current Name** (e.g., Clients)
4.  **Click Edit**
    -   Find the row labeled “Customers.”
    -   Click the **Edit** button beside it.
5.  **Type Your New Label**
    -   Enter the new name you want to use (e.g., “Clients,” “Partners,” etc.).
    -   Save your changes.
6.  **Verify the Update**
    -   Your new label will dynamically update across the sidebar and relevant pages.

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## **💡 Example Use Case**

If your business deals with clients rather than customers, this lets your entire team—and your client-facing portals—reflect terminology that feels familiar and professional to your stakeholders.

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## 📌 **Notes**

-   This only changes the **label** seen in the UI. It does **not** affect any underlying behavior or functionality.
-   Other areas of the platform that can be renamed using this same method include Projects and Vendors (if applicable).
-   This customization is currently applied only on the **web app**.