---
title: "Account Settings & Support in the Mobile App: Version, Help, Cache, and Feedback"
url: "https://help.ontraccr.com/en/article/account-settings-support-in-the-mobile-app-version-help-cache-and-feedback"
language: "en"
last_updated: "2025-06-08T20:39:39.043Z"
---

# Account Settings & Support in the Mobile App: Version, Help, Cache, and Feedback

## **⚙️ Account Settings & Support in the Mobile App: Version, Help, Cache, and Feedback**  
 

### 🧭 **Introduction**

The **Account Settings** and **Support** tools in the Ontraccr mobile app provide essential utilities for managing your session, resolving technical issues, and reaching out for help — all without needing the web.

This guide walks through the available settings, support tools, and recommended troubleshooting steps.

* * *

## **📍 Where to Access Settings & Support**

1.  Tap **“More”** in the bottom nav bar
2.  Scroll to the very bottom

You’ll land on a screen with access to app version info, logout, password reset, support contact, and feedback.

* * *

## **🔢 Check App Version**

-   The **version number** is displayed near the top of the screen
-   Always share this number when reporting bugs or seeking support

✅ Use this to ensure you're running the latest version — updates often include fixes or new features.

* * *

## **🔐 Change Password**

-   Tap **“Change Password”**
-   Enter your **current password**, then a **new password**, and **confirm**

🔒 Password must meet your company’s security criteria.

This is helpful for rotating credentials or responding to a security policy change.

* * *

## **🧼 Clear Image Cache**

If your app seems to load slowly or file previews won’t display:

-   Tap **“Clear Image Cache”**
-   This deletes stored image previews and reloads fresh content next time

📌 Use this for troubleshooting visual issues or storage space concerns

* * *

## **📞 Contact Support**

Need to talk to the Ontraccr team?

-   Tap **“Support”**
-   This opens a communication method:
    -   A web-based portal where you can report a bug, suggest a new feature, seek technical support, or ask other questions

Be sure to include:

-   Issue description
-   Screenshots if possible
-   Your app version

* * *

## **💬 Leave Feedback**

Want to request a feature or report an idea?

-   Tap **“Feedback”**
-   Submit a brief message to the product team
-   All feedback is logged and reviewed for future updates

* * *

## **🚪 Log Out**

To end your session:

-   Tap **“Log Out”** at the bottom of the Settings screen
-   Use this when:
    -   Switching accounts
    -   Troubleshooting session issues
    -   Leaving a shared device

* * *

## ✅ **Outcome**

From the Account Settings area, users can:

-   Verify app version and troubleshoot issues
-   Secure their account with password updates
-   Clear visual clutter with the image cache tool
-   Reach out to support or share improvement ideas
-   Log out safely on shared devices